In this latest edition of my series auditing my mother’s cable bill, we’ve decided to make the switch away from Comcast/Xfinity and opt for Frontier fiber optic paired up with YouTube TV. This decision was driven by the desire to save money and the availability of competitive services in the area. You can see the full video here.
Frontier’s offering is a better deal compared to Comcast. They don’t charge any rental fees even for the modem, no term contract, free installation and they even provided a free Eero Wi-Fi extender. The basic plan we chose is faster than even the highest tier Comcast plan on the upstream: 500 megabits up with the same speed downstream. The total cost comes to just under $150 a month, including YouTube TV and their unlimited telephone service. This is significantly lower than the best deal Comcast could provide, which was $186.20 a month after taxes and required a term commitment.
However, the transition wasn’t entirely smooth. I placed the order for service online and there was no option to port her number back over from Comcast. When the tech showed up they had assigned her a new phone number and couldn’t port the existing one over unless we opened up a new order.
As of this writing the old account is still active and they haven’t yet closed it out. I have heard similar issues from others – if there’s any kind of hiccup it’s very hard to get a resolution quickly without multiple contacts.
The Frontier fiber optic service comes with an Optical Network Terminal (ONT) and a router. The ONT is a more robust device than what my Dad got from them at his place, with multiple Ethernet ports and a coax connection for MOCA. The router provided works fine, connecting all devices in the house via WiFi without any issues. In fact I didn’t even need to use the EERO to get her all of her Roku’s attached.
Overall the switch from Comcast/Xfinity to Frontier fiber optic and YouTube TV has proven to be a cost-effective decision for my Mom. Despite some customer service issues, the service quality and reliability of the Frontier fiber optic service have been satisfactory. The next project will be to explore the possibility of cutting the cord further with over-the-air TV and looking for a less expensive TV provider. Because YouTube TV has no term commitment we can leave it at any time.
I’ll cover more about YouTube TV in my next video where I’ll do a full review. Stay tuned!