I recently posted a video about the “D Deng” review bribery scam where I was offered $20 to remove a negative review and replace it with a five-star one. In that first video I mentioned the letter originated from a UPS store address in California. At the time I assumed the store was just being used without its knowledge, but I’ve since learned the company actually rents a mailbox there.
In my latest video we hear from that store along with UPS Corporate.
As a recap I didn’t take the bribe, but I did report the attempt through Amazon’s review compensation reporting system, uploading the letter and details about the product. Not long after, the product is no longer available for sale, although the seller’s page remains active.
A few days later, Amazon emailed me to acknowledge the report, but also let me know my review of the product had been removed while the investigation was underway. That leaves only glowing five-star reviews on a product I found to be subpar. If the listing comes back, shoppers will see no critical feedback. Sometimes it feels like no good deed goes unpunished.
When I reached out to the UPS store where the letter originated, they said:
We are not part of any kind of services/activities that our boxholder are associated with. They are just using our mailing address so we are not responsible for anything they do.
But the terms of service agreement every UPS Store customer signs clearly prohibits unlawful, illegitimate, or fraudulent use of a mailbox. This scam is exactly that—fraudulent and against federal law. Yet this mailbox holder has operated from the same address for at least four years as it was the same one used in a brushing scam in 2021.
I also asked UPS corporate for comment. Their reply wasn’t much better:
The UPS Store network of stores provides a variety of personal and business services for our customers. All but a handful of The UPS Store locations are individually owned and operated by local franchisees. Franchise owners hire and train their staffs and are responsible to ensure they follow all required laws and regulations related to the services they provide to customers. We have no direct affiliation with the business about which you are inquiring and are not privy to their interests or operations.
Postal authorities and/or law enforcement often work with franchise owners when investigating alleged violations, and we have no reason to believe that could not occur here.
So while they absolve themselves of a franchise holder not following the terms of service, they do profit from that mailbox—5% of monthly sales for royalties plus another 3.5% for marketing according to the UPS store franchise website. That means UPS profits from mailbox rentals, including this one. While technically arms-length, it’s hard to ignore that the corporate parent benefits financially from the revenue franchisees collect, even from problematic clients that violate the terms of service all franchises must present to their mailbox customers.
This whole episode highlights how scams keep finding places to operate, and the corporate owners of those places look the other way. Whether it’s on major e-commerce platforms, social networks, or something as simple as a rented mailbox, there’s little incentive for the companies involved to intervene. They still get paid while fraudsters exploit people. For consumers, it means being extra cautious, because the protections we assume are in place from seemingly trusted corporate brands often aren’t.